Shipping and Tracking

Shipping Costs

Germany
free shipping above 50 € shopping cart value
otherwise 5,95 €

Austria
free shipping above 50 € shopping cart value
otherwise 7,95 €

Denmark
free shipping above 500 DKK shopping cart value
otherwise 75 DKK

Sweden
free shipping above 500 SEK shopping cart value
otherwise 100 SEK

Hungary
free shipping above 19.000 HUF shopping cart value
otherwise 3780 HUF

All other EU countries
free shipping above 50 € shopping cart value
otherwise 9,95€

Other countries outside EU
29,95 € shipping costs above 100 € shopping cart value
otherwise 59,95 €
Important: All import duties and additional taxes have to be paid by the customer additionaly. Please consult your local customs agencies for further information

Delivery to Switzerland?

For deliveries to Switzerland we recommend you to use the service of MeinEinkauf.ch: MeinEinkauf.ch takes care of all customs formalities and delivery to your doorstep - for a small fee. You will receive your goods quickly, duty paid and at a reasonable price. You will find all information under MeinEinkauf.ch.

Further information

Where is my package?
After you have ordered, we will hand over your package to DHL within 2-5 business days by standard shipping. Within Germany, a package is usually delivered to the recipient 1-2 business days after shipping. Log in to your account to track your order. Once a package is shipped, you will receive a shipment confirmation email. You will be able to track the progress of the shipment.

Why hasn't my order been shipped yet?
Please give us some time to prepare your order for shipment. We usually ship orders within 48 hours, some orders may take a little longer.

Can I change again when and where my package will be delivered?
You can! Our shipping partners DHL will send you an e-mail confirmation for your parcel. You can use this to set your desired delivery location, such as a parcel shop, or change the delivery day. If the courier attempts delivery when you're not home, you can see via the parcel tracking whether your parcel has been delivered to a neighbor for example.

Has your parcel been shipped, but not delivered?
You might want to check if the package has been delivered to a neighbour. If this is not the case and the package has not been delivered to you within one week after dispatch, please contact us.